DELIVERY AND RETURNS INFORMATION

Shipping

As soon OST konzept has received a receipt of your transaction we will process the order. We will process your purchased items in the shortest time possible. During sale period, processing of orders and customer support may take longer time than normal. We operate Monday to Friday with the exception of public holidays.

Delivery costs:

Hungary / Free

EU / 15 EUR

Rest of Europe / 20 EUR

USA and Canada / 25 EUR

Rest of the world / 40  EUR

Dispatch time. Please note, that dispatch time may vary by product types, as noted in the product description. A few special products are marked as "made to order", their dispatch time might be 10 days.

Custom and duty fees. Please be aware of customs and duty fees the customer will be liable to pay in any destination outside of the EU. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances.

Returns

If you are not satisfied with your purchase you can return your product(s) for a full refund or exhange (if the stock makes it possible), provided you send them back within 14 days and in perfect original sale-able condition in the original packaging and with all tags attached. Please, let us know via email at info@ostkonzept.com, when you posted the return.

You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return. If you did not receive a returns form, please contact us via email at info@ostkonzept.com.

 

Replacement. Due to the limited availability of our products, we cannot hold stock for exchanges. If you return for an exchange, for example another size, and it is not possible due to our stock, we will contact you and make a full return.

For a refund, please fill out the returns form included with your order and return to our returns address:

OST Clothing Ltd.

Népszínház utca 29. 3/9.

Budapest

1081

Hungary

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