TERMS & CONDITIONS
Our site and store on web address www.ostkonzept.com is operated by OST Clothing Limited (”we”, „us” and ”our”), registered in Hungary, EU with company number 01-09-292669. Seat address: 1081 Budapest Népszínház utca 29. 3/9. HUNGARY. VAT number: 25852921-2-42. You can contact us at firstname.lastname@example.org, or by writing to us to our postal address above.
In our online store registration is not a condition for purchasing, it is an optional possibility that may make purchase easier. You can easily register, choosing “sign up” (right up), by your email address.
Data of costumers (with or without a registered account) given to us is treated in accordance with universal data protection provisions, we respect your personal data, we do not give them out to any other parties.
After signing up to the website, you can place your order, and you can see and modify your personal data on your profile.
Choosing the product – You can put the product in the basket after choosing the size of the product by clicking on the “ADD TO CART“ button.
Cart – You can check the products in your cart by clicking the cart icon on the top-right corner. In your basket the list of the chosen products appears with their unit price and the total price. Here you can modify the content of your cart: the quantities, the sizes or you can delete items, also you can choose to continue shipping or to check out.
Check out – You can choose to click "CHECK OUT" or "CHECK OUT WITH PAYPAL".
Payment – After choosing to "CHECK OUT", we redirect You to the official site of Braintree. After choosing "CHECK OUT WITH PAYPAL", we direct You to the official site of PayPal. On both gateways, you can manage safety money transfer using both credit card or PayPal account.
Confirmation – Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you this and will not charge you for the product or refund your order immediately. This might be because we have sold out of limited production run products or we have identified an error in the price or description of the product.
3. PRODUCT INFORMATION
We do our best to credibly indicate the basic characteristics of our products.
However, products may vary slightly from their pictures. The images of the products on our website are for illustrative porpuses only. Please note that colours on or website may vary slightly depending on monitor is calibration or operation system.
We are not responsible for any typographical errors or inaccuracies on this website.
We complete your order based on the product’s in stock availability. We will endeavour to ensure that the website does not have any technical problems and that porducts displayed are availeable. However, If the ordered product is not in our stock for any techincal reason, we inform you via email within 8 work days and we state with what deadline we can fulfill the shipping.
If you order multiple items and there are products which are temporarily not available in our stock, we call you in any case and we discuss the deivery process.
3.3 Dispatch time
We will process your purchased items in the shortest time possible. The dispatch time is no more than 5 days, excluding the items
that are marked as "MADE TO ORDER", these products will be dispatched in no more than 10 days.
4. PRICES AND PAYMENT
Prices on our website can be shown in EUR. The price of the order and the payment will be in the selected currency. Prices include VAT (27%), but doesn’t include shipping costs and any further customs charges. For purchases outside the Europaian Union customers are responsible for any further custom charges.
The exact shipping cost is shown below the pricing in the checkout. You can also check our shipping charges by countries by clicking ”SHIPPING AND RETURNS” at the foot menu.
We accept online payment using Maestro, Visa, MasterCard, AmericanExpress cards or PayPal.
After choosing to "CHECK OUT", we redirect You to the official site of Braintree, where you can manage safety money transfer using both credit card or PayPal account.
After choosing "CHECK OUT WITH PAYPAL", we direct You to the official site of PayPal, where you can manage safety money transfer using both credit card or PayPal account. On PayPal site, sign up for an account is optional. If you already have a PayPal, you can pay via PayPal simply by signing in. Our site does not charge you for this payment, but OST Clothing Ltd. cannot be held responsible for any charges PayPal might add to your account.
We ship worldwide.
You can find the delivery prices by clicking "SHIPPING AND RETURNS" at the foot menu.
In most of the cases, we deliver via GLS or DHL services.
We are not responsible for delays out of our control. If our supply is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effct of the delay. Provided we do this we will not be liable for the delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid but not received.
We can not be held responsible for any delays that occures due to difficulties during the delivery process, after the order is transmitted to the delivery provider. However, in case of undelivered orders (which is suspiciously stck or lost in transmission), we guarantee you a full refund after 30 days, and solve the issue with the delivery provider ourselves.
Custom and duty fees. Please be aware of customs and duty fees the customer will be liable to pay in any destination outside of the EU. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances.
6. RETURNS POLICY
If you are not satisfied with your purchase you can return your product(s) for a full refund or exhange (if the stock makes it possible), provided you send them back within 14 days (after you received the product, the date you send it back must be within 14 days) and in perfect original sale-able condition in the original packaging and with all tags attached. Please, let us know via email at email@example.com, when you posted the return.
For a refund, please fill out the returns form included with your order and return to our returns address: OST Clothing Ltd. Népszínház utca 29. 3/9. 1081 Budapest HUNGARY.
You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return. If you did not receive a returns form, please contact us via email at firstname.lastname@example.org.
Replacement. Due to the limited availability of our products, we cannot hold stock for exchanges. If you return for an exchange, for example another size, and it is not possible due to our stock, we will contact you and make a full return.
If you are a costumer in the EU, Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place wit us within 14 days of receiving your order. This is an additional and separate right to our returns policy (set out above) You may choose either method to return orders.
If you are not a costumer in the EU or the countries listed above, the cancellation right is not availeable to you. Please use our returns policy.
Generally, the provisions established in the Hungarian Government Regulation 17/1999. are normative.
7.1. How to cancel. To cancel, you must inform us within 14 calendar days of the day on which you receive the product. You can contact us via email: email@example.com, or by completing a cancellation form and sending it to us via email or post.
7.2. Returning the cancelled order. You must return the product to us in original sale-able condition in the original packaging and with all tags attached within 14 calendar days of telling us yo wish to cancel, by sending it by post to: OST Clothing Ltd. Népszínház utca 29. 3/9. 1081 Budapest HUNGARY.
7.3. Refund. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return. We may make deductions from the price to reflect any reduction in the value of rhe products, if it has been caused by your handling them in a way which means they are not in perfect original sell-able contion in the original packaging and with all tags attached.
You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly.
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a product at
any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
(b) you do not (or your chosen carrier does not), within a reasonable time, collect the products from us (in accordance with paragraph 4.5).
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9. QUIRIES AND COMPLAINTS
9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at firstname.lastname@example.org or write to us at OST Clothing Ltd. 1081 Budapest Népszínház utca 29. 3/9. HUNGARY.
10. OUR RESPONSIBILITY FOR LOSS OR DEMAGE SUFFERED BY YOUS
10.1. Your legal rights
You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purposes, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.
10.2. We are responsible to you for foreseeable loss and demage caused by us.
If we fail to comply with these terms above, we are responsible for loss or demage you suffer that is a foreseeable result our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or demage that is not foreseeable. Loss or demage is foreseeable if either it is obvious that vill happen or if, at the time the contract was made, both we and you might knew it might happen.
10.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity (and in each of these cases whether the losses suffered are direct or indirect). This is subject to paragraphs 11.1 and 11.4.
10.4. Loss and damage that is not limited by us. Nothing in these terms and conditions will have the effect of limiting or excluding our liability (i) for death or personal injury caused by our negligence, or (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law, such as your legal rights referred to in paragraph 11.1 above.
11. OTHER IMPORTANT TERMS
11.1 We may change these terms and conditions from time to time.
11.2 We may transfer our rights and obligations under these terms to another organisation or deal with them in any other way that we consider appropriate.
11.3 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.4 Nobody else has any rights under these terms and conditions. This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.5 If a court or relevant authority finds part of these terms are unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.7 These terms are governed by Hungarian law and you can bring legal proceedings in respect of the products in the Hungarian courts.
Version 003, March 2019